At Reegma Offshore Services, we are committed to delivering high-quality software and web development solutions to meet our clients’ needs. However, we understand that there may be circumstances under which a client wishes to request a refund. This Refund Policy outlines the conditions under which we process refund requests and the procedures involved.

1. Scope of Service

Reegma Offshore Services provides custom software and web development services, including but not limited to:

• Website design and development
• Mobile app development
• Custom software solutions
• E-commerce platform development
• Maintenance and support services

Refund requests apply solely to the services provided as part of specific projects, as agreed upon in a service agreement or contract.

2. Refund Eligibility Criteria

Refunds will be considered under the following conditions:

A. Project Cancellation by Client

If the client wishes to cancel the project before completion, the refund eligibility will depend on the stage of the project and the work already completed.

• Prior to Work Commencement: If the client cancels the project before work has begun, a full refund of any advance payment made will be provided.
• After Project Commencement (Pre-Delivery): If the client cancels after work has started, the refund will be calculated based on the percentage of work completed up until the point of cancellation. Refunds will not exceed the unspent portion of the total contract amount.
• Post-Delivery or After Final Approval: Once the final project deliverables have been completed and approved by the client, no refund will be issued. In such cases, the client will be expected to pay the full agreed-upon amount.

B. Service Quality Issues

If the client believes the delivered work does not meet the standards outlined in the project agreement, the following steps will be taken:

• The client must submit a formal complaint within 10 business days of project delivery.
• We will review the complaint and provide an opportunity to correct the issue. Reegma Offshore Services will revise or modify the work to ensure it meets the agreed-upon specifications.
• If the client is still dissatisfied after a reasonable period of revisions (typically 2 rounds of revisions), and it is determined that the services do not meet the terms of the original agreement, we will offer a partial refund based on the work completed.

C. Non-Delivery or Delayed Delivery

If Reegma Offshore Services fails to deliver the agreed-upon services or project within the specified timeline (without prior communication and an agreed-upon extension), the client may be eligible for a refund. The refund amount will depend on the extent of the work completed and the delay, as determined by mutual agreement.

• Up to 30% Delay: If delivery is delayed by up to 30%, the client may receive a partial refund (up to 20% of the total project cost).
• More than 30% Delay: If the delay exceeds 30% of the project timeline and the client is dissatisfied, a larger refund may be considered on a case-by-case basis.

3. Non-Refundable Charges

The following charges are non-refundable:

• Setup Fees: Any setup or initial consultation fees paid in advance are non-refundable.
• Third-Party Service Fees: If third-party services (e.g., domain registration, hosting, licensing, API integration) have been paid for in advance on behalf of the client, those fees are non-refundable, as they are typically non-recoverable from the third-party vendors.
• Customizations and Features: If custom features or functionalities have already been developed or delivered as part of the project, these costs are non-refundable.

4. Requesting a Refund

To request a refund, the client must submit a formal request to Reegma Offshore Services by email at info@reegma.com or via +91 9821105973. The refund request must include:

• A detailed explanation of the reason for the refund request
• Supporting evidence (e.g., screenshots, documentation, feedback) if applicable
• Project reference number or contract number

Upon receipt of the request, we will acknowledge it within [3-5] business days and initiate a review process. Refund decisions will be communicated within [10] business days.

5. Refund Process

If a refund is approved:

• Refunds will be processed using the same payment method used by the client, unless otherwise agreed upon.
• The amount refunded will be based on the terms outlined above, considering any deductions for work completed, non-refundable charges, or third-party services.
• The refund will be issued within [10-15] business days from the approval date.

6. Disputes

If a refund request is denied, the client has the right to appeal the decision. All disputes related to refunds will be handled by the designated support team and may be resolved through mutual discussion or, if necessary, through arbitration as described in the client’s original service agreement.

7. Amendments to This Refund Policy

Reegma Offshore Services reserves the right to amend or update this Refund Policy at any time. Any changes will be communicated to clients, and the updated policy will be posted on our website.